Articles in this category How do I cancel my membership? If you want to cancel your membership you have to contact billing support directly. Our billing companies are: Verotel, 2000 Charge and I've lost my Username/Password This problem can be easily solved if you enter your email address and the name of the site you became a member of. You will get your Username/Password on your email then. Contact Us My Password and Username don't work First, make sure you type your username and password correctly as they are case sensitive. Second, check your membership validity as it might have expired already.In case you have checked everything ... I cannot get any videos to play Probably your video player is of the old version. Try to update it and then restart your computer. If it still doesn’t help, you may contact our support to assist you to remove this problem. Didn't find the answer If you’ve got an answer which is not listed here you may contact a representative from our customer service support directly to ask him/her for assistance.